Effective Date: October 14, 2024
At Blue Blocker Wear, we want to ensure that you are completely satisfied with your purchase of our blue light blocking glasses for gamers. If for any reason you are not happy with your order, our returns and refunds policy makes the process easy and fair for both parties.
This policy outlines how you can return products, the conditions for returns, the timeframes for refunds, and any costs involved.
1. Returns Eligibility
You may return a product purchased from BlueBlockerWear within 30 days of the delivery date, provided the following conditions are met:
- The product must be unused, in its original condition, and in the original packaging.
- All accessories, manuals, and packaging materials must be returned.
- A valid proof of purchase (order number, receipt, or confirmation email) is required.
Products that show signs of wear, damage, or alteration are not eligible for return.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards or vouchers.
- Discounted or clearance items (unless defective).
- Products marked as final sale.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at [email protected] with your order number, the reason for the return, and any relevant details. Please wait for our confirmation before proceeding with the return.
- Return Authorization: Once we review your request, we will send you a Return Authorization Number (RAN) and detailed instructions for returning the item. Do not send any items back without a valid RAN.
- Prepare the Package: Securely package the product in its original packaging with all accessories and manuals. Include a copy of your receipt or order confirmation.
- Ship the Return: Ship the return to the address provided in the return instructions. You will be responsible for the cost of shipping unless the product is defective or we made an error in your order.
4. Return Shipping Costs
- If you are returning a product due to defects or incorrect items shipped, we will cover the return shipping costs.
- For all other returns, including returns for reasons such as “change of mind” or “unwanted items,” you will be responsible for the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for returns that are lost or damaged during transit.
5. Refunds Process
Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If the return is approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued to your original payment method (e.g., credit card or PayPal).
- Timeframe: Refunds may take up to 30 business days from the date we receive the returned product. The exact time will depend on your bank or payment provider.
- Non-Refundable Costs: Please note that original shipping fees are non-refundable unless the return is due to a product defect or shipping error.
If the returned item is found to be ineligible (e.g., damaged, used, or missing parts), we will contact you to discuss further options, which may include returning the item to you at your expense.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different model or color, please initiate a return for the original item and place a new order for the desired product.
7. Defective or Damaged Products
If you receive a product that is defective or damaged during shipping, please contact us immediately at [email protected] with the following information:
- A description of the defect or damage.
- Photos of the product and the packaging (if applicable).
- Your order number.
We will evaluate the issue and offer either a replacement or a full refund, including shipping costs. Any claims for defective or damaged products must be made within 7 days of receiving the item.
8. Customer Support Contact Information
If you have any questions or concerns regarding returns or refunds, feel free to reach out to our customer support team. We are here to help!
- Email: [email protected]
- Business Address: Karachi, Pakistan
9. Changes to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. We recommend reviewing this policy periodically for any updates.
Thank you for shopping at BlueBlockerWear. We appreciate your business and your trust in our products!